Our Service Guarantee
We’re committed to providing our customers with exceptional service and quality. We believe in our programmes ability to help you achieve your fitness goals when followed diligently. That's why we offer a Satisfaction Guarantee under the following terms:
Eligibility for Refund:
Trial Period: Customers all get a trial period to try before you buy, exit at any stage during this period at no cost.
Active Participation: You must demonstrate active participation in the program, as outlined by completing the workouts and adhering to the prescribed guidelines.
Feedback Requirement: Before a refund is processed, customers are required to submit feedback detailing why the program did not meet their satisfaction.
Proof of Lack of Progress: If applicable, provide evidence (e.g., progress photos, activity logs) showing lack of progress despite following the program as prescribed.
Refund Process:
Our team will review your submission within 10 business days. If your request meets all the eligibility criteria, we will process your refund within 5 business days.
Limitations:
Refunds are limited to the cost of the program and do not cover any additional expenses incurred, such as equipment or third-party services.
This guarantee is void if the program was not followed as prescribed or if false or misleading information was provided by the customer.
We reserve the right to refuse a refund request if it is determined that the program was not given a fair and honest effort or if the terms of this policy are not met.
Legal Disclaimer: This Satisfaction Guarantee is provided in lieu of any other warranties, express or implied, and your use of the program is at your own risk. The Hard Way Fitness disclaims any liability for incidental or consequential damages and assumes no liability or responsibility for any loss or damage suffered by any person as a result of the use of the programme. By purchasing this programme, you agree to these terms.